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Frequently Asked Questions

What is pH?

In the classical definition, it is the indicator of the acidity strength of the product, which varies between 0-14. Basically, it can be explained as the acidity strength increases towards 0 and alkalinity strength increases towards 14. In the chemical sense, it is defined as the result of –log[H+].

What is R&D?

It is the abbreviation of Research and Development. Includes all kinds of research and development processes that are carried out in areas such as creating new recipes for the company, stability studies, strengthening, price-performance evaluations of these prescriptions.

What does alkali mean?

These are the chemicals that have a pH above 7, generally with a bitter taste and give the skin a slippery feeling.

What does neutral mean?

Neutral point is when the pH value is 7. PH value of the water being exactly 7 indicates that it is chemically neutral.

What is an active agent?

These are the raw materials that have a direct effect on the intended use of the product.

What is a surfactant?

It is a chemical compound that affects (often reduces) surface tension when dissolved in water or in an aqueous solution. Surfactants also affect the inter-surface tension between two liquids.

What are stabilizers?

These are the substances that prevent the degradation of the active agent, greatly slow down or keep the formulation durable for a long time.

What do solvents mean?

These are chemical substances that enable the active agent to dissolve and distribute homogeneously in the liquid formulation.

What do emulsifiers mean?

These are the substances that allow the mixing of two liquids that do not mix with each other. "Emulsion concentrate" (EC) is used in medicines and provides homogeneous mixing of the medicine with water.

What is acidity?

Acidity is a measure of water's capacity to neutralize alkalinity. Natural waters contain mostly weak acids. The most important of the weak acids is carbonic acid. When the titration curve of carbonic acid is examined, it is seen that the pH does not reach the turning point before pH=8.2–8.3.

What is alkalinity?

Alkalinity is the quantitative measure of the acid buffering capacity of water and the degree of resistance of water to pH change. It refers to the total value of carbonates, bicarbonates and hydroxides dissolved in water.

What is the hardness?

The hardness caused by sulfate, nitrate and chlorides of metal ions, which does not precipitate even when heated and can only be removed by chemical processes, is called permanent hardness. The sum of temporary and permanent hardness is referred to as total hardness or general hardness. Hardness is a measure of the quality of domestic or industrial waters.

What does pH Paper do?

pH test papers are measuring papers that allow you to measure the ph value in liquid substances. You can measure pH values of acidic and alkaline solutions precisely and accurately.

What is Quality Control?

It is the whole process of ensuring the controls of raw materials, mixtures, packaging, labels, from the raw material input to the product output.

What is a solvent?

A solvent is defined as dissolvent in its dictionary meaning. Our factory also sells solvent group of products. These are mostly used in industry and rough areas.

What does MSDS/SDS (Safety Data Sheet) do?

A safety data sheet, material safety data sheet or product safety data sheet are documents listing occupational health and safety information for the use of various substances and products.

What is the TDS (Technical Data Sheet) used for?

It is a document prepared by the manufacturer that contains the physical and chemical properties of the product and the instructions for use of the product. TDS is not a legally required document. Manufacturers deliver the MSDS (safety data sheet) with TDS and analysis certificate to their customers.

What is an Analysis Certificate?

It is a document showing the moisture rate, melting degree of chemical materials such as paint, cement, acid, etc., and the names and proportions of the elements or compounds forming their formulas.

What is viscosity?

Viscosity means resistance to fluidity. Viscosity is the measure of a fluid's resistance to deformation under surface tension. It can also be defined as the internal resistance of the fluid against flowing. Fluids with high viscosity are defined as viscous.

What is density?

Density is the amount of substance per unit volume under certain temperature and pressure in physics and chemistry. It is symbolized by the letter or . Although density is a characteristic feature of the substance, it may not be possible know the substance with only its density.

How can a product be tracked after ordering it?

You can contact your current sales representative or contact our sales support team by calling our factory.

How does the return and cancellation process work?

We do not ignore even the smallest requests about our products and we provide support in the whole process. You can send your requests and complaints to kalite@universalkimya.com.tr.

How can you contact us?

You can fill out the contact form on the site, contact your current sales representative or call the factory directly. All the necessary information is available in the contact section of our site.

How can you contact us for detailed information about the products?

You can get detailed information about each product from info@universalkimya.com.tr, and for problems related to Technical Data Sheet and Safety Data Sheets, you can contact kalite@universalkimya.com.tr directly.